FAQ
Clear answers before you move bookings out of chats.
These are the questions owners usually ask before replacing calls, DMs, notebooks, and disconnected calendars with BookFlow AI.
Who is BookFlow AI for?+
BookFlow AI is for appointment-based businesses such as salons, spas, clinics, fitness studios, consultants, tutors, wellness providers, repair services, and any team that sells time-based services.
Do my customers need to download an app to book?+
No, your customers do not need to download an app or create an account. They simply visit your branded booking link, select a service, choose a time, and confirm their appointment.
How do you prevent double bookings?+
BookFlow AI checks staff working hours, service duration, selected date, and existing appointments before showing slots. If a staff member is already booked, that time is not offered to the next customer.
Can I approve bookings before they are confirmed?+
Yes. You can run bookings in auto-confirm mode for simple services or manual approval mode when you want to review each request first.
Can customers pay during booking?+
Yes, payment options can be configured by the owner. A business can offer online deposit, manual payment, cash on visit, or no payment at booking depending on the plan and setup.
Can customers find their booking later?+
Yes. Customers can use the booking history lookup on the public booking page with their phone or email to find appointments linked to that business.
Are my customer records private?+
Yes. Each business has its own workspace. Staff, services, customers, appointments, payment records, settings, and notifications stay separated from other businesses.
What happens after I request early access?+
Your request appears in the BookFlow AI super-admin demo request queue. We review the business fit, contact you, and help set up a guided beta workspace.
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